Your questions,answered

Our studio is at Blake House, 18 Blake Street, York, YO1 8QG – right in the city centre, a couple of minutes' walk from the Minster. We're open Monday to Friday, 9am to 5pm. Visits are by appointment, so please call or email before you come in.

Yes – we'd love to meet you. We see people by appointment only, so please call us on 01904 501 524 or email york@nettl.com to book a time. You can have a chat, look through print samples and paper stocks, and see websites we've built. There's no charge and no pressure.

Not at all. We love working with our neighbours in York and across North Yorkshire, but we work with businesses all over the UK. Most of our work can be done by phone, email and video call if you can't get to us.

Nettl is a network of local design, web and print studios. Nettl of York is run locally, so you deal with real people in the city – but we can also tap into the network's buying power and production partners, which keeps quality high and prices fair.

Have a look at our client reviews and success stories, or check out our reviews on Google.

We cover websites, marketing, design, print, signs, exhibition stands and branded merch. If you need something we don't do, we'll tell you honestly – and point you towards someone who can help.

No. Every site we build is designed around your business and your customers. We build on WordPress, so it's easy to manage and you're never locked in.

It depends on the size of the site and how quickly we get content and feedback. A single page website can be up and running quickly, while bigger sites take a little longer. We'll give you a clear timeline before we start.

Yes. We'll show you how to change text, swap photos and add blog posts. Or, if you'd rather not, our website care plans can take care of it for you.

Yes. Every site we build is responsive, so it looks great and works properly on phones, tablets and desktops. We test on lots of different devices before launch.

Yes, we do this a lot. We'll help you get access to your domain, hosting and website, then look after everything from here in York. It's usually much less painful than people expect.

Yes. We build ecommerce websites for selling online and booking websites for appointments, classes and events.

Yes. Our website hosting is fast and secure, and if anything goes wrong you can speak to someone local who knows your site.

SEO (search engine optimisation) improves where your website appears in Google's normal results. It takes time but keeps working. PPC (pay per click) means paying for adverts at the top of Google – you get seen straight away, but it stops when you stop paying. Most businesses get the best results from a bit of both.

Adverts on Google and social media can bring visitors almost straight away. SEO is more of a marathon than a sprint – it usually takes a few months to see real movement, but the results last much longer.

Yes. Our social media marketing covers planning, content and posting, so you can get on with running your business.

Absolutely. Lots of our clients come to us with an existing website. We can help more people find it, and make sure the people who visit actually get in touch.

Yes. Ask us for a free website audit and we'll look at your speed, your Google rankings and how easy it is for visitors to contact you – then tell you what we'd fix first, in plain English.

SEO Console is a do-it-yourself SEO tool for businesses who want to improve their Google rankings themselves. You can try it for free.

Yes. Our designers can create something from scratch, tidy up your existing artwork or work to your brand guidelines. You'll see a proof before anything is printed.

Of course. Book an appointment to come in and feel the difference between paper stocks and finishes – it's the best way to choose. We can also post samples out to you.

Lots of our print can be turned around quickly. Just tell us when you need it by when you ask for a quote, and we'll let you know what's possible.

A print-ready PDF is ideal. Our file supply guide explains bleed, resolution and colours. Not sure? Send us what you've got and we'll check it for free.

Yes. From a handful of invitations to thousands of leaflets, we'll suggest the best way to print your job so it looks great and doesn't cost more than it needs to.

Yes, we can deliver across the UK, or you're welcome to collect from our studio in York.

Click "Ask a question" or "Get a quote" on any page, give us a call on 01904 501 524 or email york@nettl.com. We'll get back to you within 1 working day.

As much or as little as you like. We know you've got a business to run, so we won't bury you in homework. We'll ask a few questions at the start, then you just give feedback on the drafts – we'll handle the rest.

Always. Nothing is printed or launched until you're happy with it.

Yes – that's a great place to start. Our logo design and branding service gives you a look you can use across your website, print and signs.

A real person at our York studio – not a call centre. You'll have one point of contact who knows your project inside out.