Refundpolicy

1Who we are

Nettl of York is a print, web and design studio at Blake House, 18 Blake Street, York, YO1 8QG. Nettl of York is a trading name of Chilli Cactus Limited, registered in England and Wales (company number 5803461).

2Cancelling an order

Because orders are made to your specification and/or personalised by you, you can't cancel an order once you've placed it, and we can't offer a refund if you change your mind.

If you think you've made a mistake with your order, contact us straight away on 01904 501 524 or york@nettl.com. If the job hasn't gone into production yet, we'll do our best to help – but we can't promise it can be changed.

3Checking your proof

Before anything is printed, we'll send you a proof to approve. Please check it carefully, including:

• Spelling, names, phone numbers, email and web addresses.
• Dates, times and prices.
• Sizes, colours, finishes and quantities.
• Logos, images and the overall layout.

Once you approve a proof, we'll print exactly what you've approved. We can't be responsible for mistakes on an approved proof.

4If something isn't right

In the unlikely event that an item doesn't meet our published specification, please let us know as soon as possible after it arrives.

It helps if you can:

• Tell us your order details and what's wrong.
• Send us photos of the problem.
• Keep the items (and their packaging) until we've looked into it.

We'll look into it and, where it's our fault, we'll put it right. Any reprint or refund is given at our sole discretion.

5Your statutory rights

This policy doesn't affect your statutory rights.

For full details of how we work, please read our terms and conditions.

6Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: September 2026.